Returns & Refunds

Returns & Refunds Policy

At Jolspu Jewelry, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

Return Eligibility

We accept returns within 30 days of the delivery date, provided that:

The item is unused and in its original condition
The item is in its original packaging
You have the receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

Custom or personalized jewelry
Items marked as final sale
Gift cards

How to Initiate a Return

To start a return, please contact us at support@jolspu.com with your order number and reason for return. We will provide you with return instructions within 1-2 business days.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.

Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same item. Please contact us at support@jolspu.com within 7 days of receiving your order.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged or defective. We recommend using a trackable shipping service for your return.